{"id":12,"date":"2025-09-02T10:23:23","date_gmt":"2025-09-02T08:23:23","guid":{"rendered":"https:\/\/gemlords.com\/?page_id=12"},"modified":"2025-09-03T11:51:50","modified_gmt":"2025-09-03T09:51:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gemlords.com\/ru\/refund_returns\/","title":{"rendered":"\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430"},"content":{"rendered":"

Refund & Returns Policy<\/h1>\n

Our commitment is to ensure your complete satisfaction. This policy outlines the conditions and procedures for returns and refunds, in compliance with applicable consumer protection laws and regulations.<\/p>\n

1. Right of Withdrawal<\/h2>\n

In accordance with Directive 2011\/83\/EU on consumer rights<\/a> and Latvian law, customers have the right to withdraw from the purchase within 14 days from receipt of goods, without providing a reason.<\/p>\n

2. Condition of Returned Goods<\/h2>\n

Returned items must be in their original condition, unworn, unused, and accompanied by original packaging, certificates, and documentation. Any item returned without its original certificate and documentation will not be accepted. We recommend using secure, insured shipping for all returns.<\/p>\n

3. Verification of Returned Jewelry<\/h2>\n

Due to the unique nature and value of gemstones and jewelry, all returned items undergo a mandatory inspection by our certified gemologist before a refund is approved. This process, which may take up to 7 business days, ensures the authenticity of the returned item and protects against substitution or tampering.<\/p>\n

4. Non-Refundable Situations<\/h2>\n
    \n
  • The returned gemstone or jewelry item has been altered, damaged, or replaced.<\/li>\n
  • Certificates or original documentation are missing.<\/li>\n
  • The inspection reveals discrepancies between the returned item and the original product.<\/li>\n
  • The return is initiated after the 14-day withdrawal period has expired.<\/li>\n<\/ul>\n

    5. Refund Timeline & Process<\/h2>\n

    Approved refunds will be processed within 14 days from the date we receive the returned item. The refund will be issued to the same payment method used in the original transaction (e.g., to the same card or bank account). Please note that the refund timeline depends on the bank’s processing times.<\/p>\n

    6. Return Shipping Costs<\/h2>\n

    The customer is responsible for all shipping costs associated with returning the item to us, unless the return is due to an error on our part (e.g., incorrect or damaged item). We are not liable for any lost or damaged return shipments. We highly recommend using a traceable and insured shipping service.<\/p>\n

    7. Return Address<\/h2>\n

    Gemlords.com
    \nSIA \u201cGem Invest\u201d
    \nLa\u010dpl\u0113\u0161a iela 72, Riga, LV-1013, Latvia
    \nPhone: +371 25319004
    \nEmail: info@gemlords.com<\/p>","protected":false},"excerpt":{"rendered":"

    SIA \u201cGem Invest,\u201d effective from 01.09.2025, allows customers to withdraw from online purchases within 14 days, with exceptions for custom or tampered jewelry. Returns must be unused and complete. Refunds occur within 14 days of receipt of returned goods, while customers bear return shipping costs unless faulty. Contact details provided for inquiries.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/gemlords.com\/ru\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gemlords.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gemlords.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gemlords.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gemlords.com\/ru\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":3,"href":"https:\/\/gemlords.com\/ru\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1265,"href":"https:\/\/gemlords.com\/ru\/wp-json\/wp\/v2\/pages\/12\/revisions\/1265"}],"wp:attachment":[{"href":"https:\/\/gemlords.com\/ru\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}